Shipping & Delivery Policy

Last Updated: 18 November 2025

Thank you for visiting and shopping at itechieni.co.
This Shipping & Delivery Policy outlines how we process, deliver, and manage both digital and physical orders placed through our website.

1. General Information

At itechieni.co, we provide digital services, solutions, and products.
Delivery timelines may vary depending on the type of service or product purchased.

We currently offer:

  • Digital Delivery (for digital services, files, and online solutions)
  • Physical Shipping (only if applicable for specific products)

2. Digital Delivery

For all digital services, including:

  • Website services
  • Digital files
  • Software solutions
  • Reports
  • Designs
  • Premium content

You will receive the deliverables through:

  • Email
  • WhatsApp (if applicable)
  • Cloud link (Google Drive, WeTransfer, etc.)
  • Client portal or dashboard (if provided)

Digital Delivery Timelines

Delivery timelines depend on:

  • Project scope
  • Requirements shared
  • Approval cycles
  • Custom work involved

Specific timelines will be communicated during the onboarding or order confirmation process.

All digital services are considered delivered once:

  • The final files are shared
  • A link is provided
  • Access is granted

3. Physical Product Shipping (If Applicable)

If your order includes physical items (only for applicable services/products):

a) Shipping Time

Orders are typically processed within 2–4 business days.

b) Delivery Time

Delivery may take:

  • 5–10 business days within India
  • 10–21 business days internationally

Delivery times depend on:

  • Your location
  • Courier partner
  • Customs or unexpected delays

c) Shipping Charges

Shipping fees may vary depending on:

  • Weight
  • Delivery location
  • Type of product

Any applicable charges will be shown at checkout.

d) Tracking Information

You will receive:

  • Order confirmation
  • Tracking ID (if applicable)
  • Shipping updates via email or SMS

4. Incorrect or Incomplete Address

If an incorrect or incomplete address is provided:

  • We are not responsible for failed delivery
  • Re-delivery charges will apply
  • Refunds will not be issued for undeliverable orders

Please ensure your details are correct before placing an order.

5. Delivery Delays

We are not responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Operational disruptions
  • Customs clearance
  • Incorrect address
  • Client response delays

However, we will assist you in tracking and resolving any issue.

6. Order Not Received / Lost Items

If you believe your order is lost:

  • Contact us with your order ID
  • We will check with the courier partner

For digital deliveries:

  • If you haven’t received your file/link, contact us and we will resend it within 24 hours.

7. Damaged Products (For Physical Items)

If you receive a damaged physical product:

  • Report it to us within 48 hours of delivery
  • Provide images or video proof

We will assist you in:

  • Replacement (if applicable)
  • Re-shipping (case-to-case basis)
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